Salesforce Training Course: Administrator and App Builder Certification

Play The Edu Plus direction Preview VideoView Course Preview Video Salesforce education on-line through The Edu Plus is curated through enterprise experts and could assist you put together for the Salesforce Administrator Exam (CRT 101) and the Platform App Builder (CRT 403) certification exam. In this Salesforce direction, you may discover ways to personalize your software inclusive of web page layouts, fields, tabs, and commercial enterprise processes, create a stable Salesforce environment, preserve and import easy data, create high-price reviews and dashboards, and installation workflow automation.
Why sign up for Salesforce Certification Training? Salesforce is the most important participant withinside the CRM marketplace with a marketplace percentage of 19.8% that is greater than its four main competition combined. American Express, Vodafone, Toyota, Philips, Barclays, IDFC, L&T, PUMA, Spotify, & different MNCs international use Salesforce. As in line with, the common earnings for a salesforce administrator is $110,000 in line with annum and $5,000 coins bonus in line with year.
Introduction to Cloud Computing and Salesforce Platform 10 Topics Topics:
  • What is Cloud Computing
  • Service and Deployment models in the Cloud
  • Market situation
  • Cloud Ownership
  • Introduction to SF1 and Platform
  • Declarative & Programmatic Options in
  • Meta-data Driven Architecture
  • Multi-tenant Architecture
  • Business and IT benefits
  • Use of SF1
Building Blocks of Salesforce Platform 12 Topics Topics:
  • Sign-up for a Free Environment / Org
  • Adding company logo
  • Benefits of System overview
  • Salesforce Key Building Blocks
  • Editions and Different Environments Available
  • MVC Pattern
  • Student App
  • Student App Master Basic Data Model
  • Student Master and Marks/Grades
  • Student Master Basic Security Model
  • Student Master Reports
  • Student Master Application Scope
Salesforce Data model, Objects, Relationships and Fields 7 Topics Topics:
  • Custom Objects and understand various properties in the Object definition section
  • Standard objects
  • Field and Data Types
  • Custom Field Properties
  • Field Dependencies
  • Types of Relationship Fields
  • Search Layouts
Salesforce Security Model and its Features 13 Topics Topics:
  • Security Model Mind Map
  • System Level or Org Level Security
  • User Administration and Troubleshooting
  • Permission Sets
  • Profile and Permissions Sets
  • Password Policy
  • IP Address security
  • Login hours
  • Session settings
  • Activations
  • Page layout assignment
  • Tab setting
  • Field level security
Salesforce Security Model Object, Record and Field Level features 10 Topics Topics:
  • Security Model Mind Map
  • Record Level and Object Level
  • Organization wide defaults
  • Organization wide defaults – Student App
  • Role and Role Hierarchy
  • Criteria Based Sharing
  • Different ways to gain Record Level Access
  • Public Group
  • Queue
  • Public group Vs Queue
  Business Logic, Formulas & Validations 7 Topics Topics:
  • Business Logic Mind Map
  • Different Options to Implement Business Logic
  • Functions
  • Formula
  • Validation Rules
  • Rollup Summary Fields
  • Record Types and Page Layouts
Business Process Automation in Salesforce 9 Topics Topics:
  • Business Process Automation
  • Business Requirements – Workflow Rules
  • Workflow - Actions (Time When Action Takes Place)
  • Workflow – Actions
  • Workflow – Considerations
  • Approvals – Introduction
  • Approvals - How to Create A Process
  • Approvals - Actions
  • Approvals - How and What Can Approvers Do
Customer Management using Salesforce Sales Cloud 11 Topics Topics:
  • Sales Cloud
  • Sales Process
  • Sales Productivity Features
  • Lead Management
  • Lead auto response
  • Lead assignment
  • Web to lead
  • Accounts and Contacts Management
  • Opportunities
  • Campaign Management
  • Price Book, Products, Price Book Entries
Customer Service Solution using Salesforce Service Cloud 14 Topics Topics:
  • Service Cloud
  • Case Management
  • Typical Service and Support Process
  • Automation - Web2Case and Auto-Response
  • Automation - Email2Case
  • Automation - Assignment Rules
  • Automation - Escalation Rules
  • Email Templates in Case Management
  • Channels
  • Case Resolution – Solutions
  • Case Resolution Using Knowledge
  • Communities Basics
  • Communities Setup and Administration
  • Communities – Ideas and Answers
Data Handling and Processing in Salesforce 7 Topics Topics:
  • Data Handling and Processing Overview
  • Exporting data and Regular Backup
  • External ID and Unique Fields
  • Import Data
  • Apex Data loader
  • Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records
  • Transfer record ownership
Reports and Dashboards in Salesforce 13 Topics Topics:
  • Report with and without modifications
  • Tabular report, summary and matrix report
  • Report and Security
  • Report Builder and Standard Reports Available
  • Custom report type and store in a folder
  • User filters in reports
  • Dashboard
  • Bucket field
  • Tabular Report significance
  • Summary report significance
  • Matrix report significance
  • Joined report significance
  • Dynamic dashboard
Salesforce 1, Lightning App Builder, Salesforce A, Outlook 6 Topics Topics:
  • Customizable parts of the SF1 app
  • Security and customizable settings
  • Navigation menu
  • Compact layouts and Mobile cards
  • Basic admin activities on Salesforce A
  • Outlook and SF synch up
Chatter, Global Action and Publisher Layout 7 Topics Topics:
  • Chatter groups, feeds, people
  • Files, Follow records, people
  • Groups Topics and Files
  • Global action types-Create
  • Log a call, Custom VF page
  • Custom canvas, Publisher layout
  • Global an Object specific actions
Salesforce Mobile 3 Topics Topics:
  • Salesforce1
  • SalesforceA
  • Salesforce1 Vs SalesforceA
Deployment Process in Salesforce 3 Topics Topics:
  • Outbound Change Sets
  • Inbound Change Sets
  • Deployment Settings
Salesforce Project Application Lifecycle 4 Topics Topics:
  • Milestones
  • Sandboxes
  • Change Sets
  • Packages
Lightning in Salesforce 3 Topics Topics:
  • Lightning Components
  • Lightning Component Capabilities
  • Lightning Components vs. Visualforce
Buttons and Link management in Salesforce 5 Topics Topics:
  • Custom Buttons
  • Custom Links
  • Records with Actions
  • Global Action
  • Object Specific Action
Salesforce App Exchange 5 Topics Topics:
  • AppExchange Overview
  • Finding and Selecting an App
  • Installing an App
  • Finding a Developer
  • Finding a Consultant

About The Salesforce Admin Certification Course

The Edu Plus's Salesforce training online will make you an expert in all the concepts related to administration and declarative development options. It will also help you prepare for Salesforce Certification.Note: We do provide Self Paced content related to:
  • Introduction to Apex Programming
  • Introduction to VisualForce
  • VisualForce & Apex

What are the objectives of our Salesforce Admin Training?

After completing this Salesforce certification course, students will be able to:
  • Differentiate the building blocks of Salesforce
  • Understand the Data model
  • Understand the Security model
  • Define Business process automation options
  • Master Sales Cloud and Service Cloud modules
  • Explain Reports and Dashboard
  • Describe Salesforce1, SalesforceA, Chatter and Social features
  • Explain various integration options like SOAP, REST APIs

Who should go for this Salesforce Admin Certification Training?

This Salesforce training certification at The Edu Plus is suitable for all professionals who are passionate about CRM and cloud computing. But typical profiles, but not limited to, who go for Salesforce training are:
  • Siebel and other CRM products professionals
  • Experienced professionals who are looking to have an exciting career in the leading Cloud Computing platform
  • Functional consultants who are looking to switch to salesforce
  • Freshers who are looking to get a jump start to their careers in Cloud computing
  • Lateral developers who have worked in Java, mainframe and C# and are looking for a boost to their career from legacy platform

What are the prerequisites for this Salesforce Certification Course?

Salesforce Admin Certification training at The Edu Plus does not require any specific pre-requisites. But any working knowledge as an administrator or a developer or a functional consultant will be handy.

What are the system requirements for our Salesforce Certification Training?

Participants are expected to have a PC with minimum 2GB RAM and a latest browser and internet connection. Windows or Mac is recommended Basic Adobe reader and Office tools or Google Docs will be handy.

How will I execute the practicals during this Salesforce Admin course?

For executing the practicals, participants will be enabled to create a life-time free SFDC development environment on the Cloud. There are few simple tools that need to be installed for specific topics which comprise around 10% of the total salesforce administrator course and will be provided in that module.

What is Salesforce?

Salesforce is the world’s #1 customer relationship management (CRM) platform. It helps your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere.

Why should I take Salesforce training from The Edu Plus?

The Edu Plus offers a comprehensive Salesforce training online program so that you can be a master of Salesforce administrator and developer skills. You will also learn the basics of Visualforce, Apex, Dashboard, Process Automation, and other topics. This entire program aligns with Salesforce administrator certification exams. The Salesforce Admin course curriculum has been designed by industry experts and will have you working on real-time assignments and projects that are relevant to the corporate world. You can apply for the top jobs in MNCs around the world after completing the Salesforce training. This is why it is a worthwhile one-time purchase.

Who are the instructors for this Salesforce training course at The Edu Plus?

All our instructors are working professionals from the Industry, working in leading organizations and have real world experience in Salesforce. All these experienced folks trained by The Edu Plus provide Salesforce training online so that you can have a great learning experience.

Who are the instructors for this Salesforce training course at The Edu Plus?

All our instructors are working professionals from the Industry, working in leading organizations and have real world experience in Salesforce. All these experienced folks trained by The Edu Plus provide Salesforce training online so that you can have a great learning experience.

What are the requirements for the Salesforce ADM-201 exam?

Candidates for the Salesforce Administrator credential need to have a general knowledge of the various features that Salesforce administrators can use. Candidates must be able to manage a Salesforce enterprise, perform administrative functions using the most up-to-date Salesforce features, and meet the basic business requirements. A minimum of six months experience in Salesforce administration is required. Individuals must also have a thorough understanding of the exam objectives as well as the necessary skills to complete the tasks. They can also learn skills through a variety of Salesforce training courses and resources. Exam dumps and practice tests are excellent tools for improving your preparation and ensuring your success.

What are the other certification courses The Edu Plus offers in Cloud Computing technology?

The Edu Plus offers various Cloud Computing courses such as Google Cloud Computing, Microsoft Azure, OpenStack, AWS, Microservices and the masters program in the technology.

How Long Does It Take to Get Salesforce Certified?

Being Salesforce certified takes an average of 6 weeks. The time required to prepare for Salesforce certifications varies depending on your experience. If Salesforce is a new platform, you will need to dedicate at least 10 hours per week to prepare for the exam. It takes six weeks to complete the Salesforce administrator certification exam. You may be able to complete the exam in as little as 2 weeks if you have some previous experience.

What types of Salesforce certification courses are there?

If you’re looking to land a new job, earn a raise or secure a promotion, Salesforce certification is a great career move. Followings are the list of certification that can help you to take your career at next level:  
  • Salesforce Administrator
  • Salesforce Advanced Administrator
  • Salesforce Certified CPQ Specialist
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform Developer II
  • Salesforce Certified B2C Commerce Developer
  • Salesforce Certified Marketing Cloud Developer
  • Salesforce architect certifications

Which Salesforce Administrator Certification is right for me?

Since Salesforce is constantly re-evaluating the type of certifications it offers, the very first thing should be to find out how to get Salesforce admin certification and which one should be right for you. Below are the two type of admin certifications which we think might be best for you:  
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator

Does The Edu Plus provide any free learning resources for the Salesforce course?

The Edu Plus has plenty of free learning materials to help you understand the basics of Salesforce such as: What is Salesforce, Salesforce Tutorial and Salesforce Interview Questions.

What is the average salary for a Salesforce professional?

Salesforce certifications help you land the highest paying salary. According to, below are the average base salaries for Salesforce professionals in different countries:
  1. India - INR 668,000
  2. US - $71,000
  3. UK - £35,000
  4. Canada - $66,000
  5. Australia - $79,000

What type of jobs can you get after completing this Salesforce online training?

Due to its proficiency, Salesforce is one of the most highly sought-after skills, as the market continues to grow. Salesforce is now a major technology for e-commerce businesses. The application makes it an extremely valuable tool for digital marketing departments. Salesforce is also used by sales teams as a key automation tool. These are the job roles requires Salesforce Admin and Developer Certification:  
  • SFDC developer
  • Salesforce lightning developer
  • Salesforce developer
  • Salesforce administrator
  • Salesforce developer
  • Wave analytics
  • Salesforce integration developer

Salesforce Certified Admin’s Salary vs Uncertified Admin’s Salary?

A Denver User Group survey about the salary of a Salesforce Admin found that those without a certification earned $69,600, while those with one certification made $86,850. This is a huge $17,250 per annum difference due to the Salesforce Admin certification.

How can Employers Verify your Certifications?

After passing the certification exams, you will be able to represent yourself as a Salesforce certified consultant. Salesforce has introduced a way to verify certification credentials online at their official website.

How much does it cost for Salesforce certification?


1. Salesforce ADM 201 Exam guide

  1. Content - 60 Multiple Choice Questions
  2. Duration - 105 minutes
  3. Passing Score - 65%
  4. Registration Fee - USD $200
  5. Retake Fee - USD $100

2. Salesforce Platform App Builder Exam Guide

  1. Content - 60 Multiple Choice Questions & 5 non-scored questions
  2. Duration - 105 minutes
  3. Passing Score - 63%
  4. Registration Fee - USD $200
  5. Retake Fee - USD $100

Why should I get Salesforce Administrator Certification?

Around 77% of Salesforce professionals hold at least one Salesforce certification according to the latest Salesforce Salary Survey with 39% of respondents stating that their salary increased after becoming Salesforce certified. With this level of competitiveness and a clear reward for putting the work in, becoming certified can vastly improve your career.

What are the outlines for Saleforce certification exams?


1. Salesforce Platform App Builder Certification Exam Outline

  1. Salesforce Fundamentals: 23%
  2. Data Modeling and Management: 22%
  3. Business Logic and Process Automation: 28%
  4. User Interface: 17%
  5. App Deployment: 10%

2. Salesforce Admin Certification Exam Outline

  1. Configuration and Setup: 20%
  2. Object Manager and Lightning App Builder: 20%
  3. Sales and Marketing Applications: 12%
  4. Service and Support Applications: 11%
  5. Productivity and Collaboration: 7%
  6. Data and Analytics Management: 14%
  7. Workflow/Process Automation: 16%

How much does Salesforce Administrator ADM 201 Certification Cost?

The Salesforce Administrator exams cost $200. You can pay this fee on the Salesforce website. Failure on one attempt will result in a $100 retake fee.

What if I miss a Salesforce Online Class?

You will never miss a lecture at The Edu Plus! You can choose either of the two options:
  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch.

What if I have queries after I complete this Salesforce course online?

Your access to the Support Team is for a lifetime and will be available 24/7. The team will help you in resolving queries, during, and after the course.

How soon after Signing up would I get access to the Learning Content?

Post-enrolment, the LMS access will be instantly provided to you and will be available for a lifetime. You will be able to access the complete set of previous class recordings, PPTs, PDFs, assignments. Moreover, access to our 24x7 support team will be granted instantly as well. You can start learning right away.

Do you have Salesforce training near me in my City?

Followings are some of the top cities/countries where we offer the Salesforce course online:
  1. Bangalore
  2. Chennai
  3. Pune
  4. Hyderabad
  5. Delhi
  6. Mumbai
  7. Charlotte
  8. New York
  9. Boston
  10. London
  11. Canada
  12. Singapore

Is the course material accessible to the students even after the Salesforce training is over?

Yes, access to the course material will be available for a lifetime once you have enrolled in the course.

Will I Get Placement Assistance after completing the Salesforce training online?

More than 70% of The Edu Plus Learners have reported change in job profile (promotion), work location (onsite), lateral transfers & new job offers. The Edu Plus's certification is well recognized in the IT industry as it is a testament to the intensive and practical learning you have gone through and the real-life projects you have delivered.

Can I Attend a Demo Session before Enrolment in this Salesforce Admin Training?

If you have seen any of our sample class recordings, you don't need to look further. Enrollment is a commitment between you and us where you promise to be a good learner and we promise to provide you the best ecosystem possible for learning. Our sessions are a significant part of your learning, standing on the pillars of learned and helpful instructors, dedicated Personal Learning Managers, and interactions with your peers. So experience complete learning instead of a demo session. In any case, you are covered by The Edu Plus Guarantee, our No questions asked, 100% refund policy.


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